Legal

Refund Policy

Last updated: November 1, 2026. This policy covers the early-access pre-booking deposit taken on reserve.selah.place before The Willow at Selah Place opens for nightly booking.

What the deposit is

The early-access pre-booking deposit reserves your founding-guest rate and your place in line. It is not a reservation for particular dates, and it does not commit you to a stay. When the booking calendar opens, your deposit is applied and the remaining balance for your stay (2-night minimum) is collected, then you are able to book your dates.

Refunds before the calendar opens

Your deposit is fully refundable at any time up until the booking calendar opens for early-access guests to select dates. Ask us before that point, for any reason or none, and we return it in full. You do not need to explain why.

When the calendar opens

When the booking calendar opens to early-access guests, you select your dates and the remaining balance for your stay is collected. That final payment is collected as final: once it is taken, it is not refundable under this policy, and your booking is then governed by the reservation and cancellation terms in effect at the time of booking, which we will provide to you before you pay. Willow bookings are final sale: once your stay is booked and paid, it is not refundable.

If you do not intend to book, request your refund before the calendar opens. Once it opens and final payments are collected, the deposit is no longer refundable under this policy.

If opening is delayed

The Willow at Selah Place is a stay under development, and opening dates may move. If opening is delayed, your founding-guest rate and your place in line hold for as long as it takes, and your deposit stays fully refundable throughout. If you would rather not wait, ask and we return it in full. If The Willow does not open, we refund 100% of what you have paid.

Black Walnut 2027 pre-booking deposit

The Black Walnut at Selah Place has its own $50 pre-booking deposit, separate from The Willow's. It is credited toward one 2027 Black Walnut stay, and it is fully refundable at any time until the Black Walnut booking calendar opens to founding guests on Saturday, December 26, 2026 at 10am Central. When the calendar opens, you select your dates and the remaining balance is collected; your booking is then governed by the reservation and cancellation terms in effect at the time of booking, which we will provide to you before you pay.

How to request a refund

Email reserve@selah.place from the address you used at checkout, or tell us which address you used. Please include the name on the payment so we can find it. We will confirm your request and return the deposit to the original payment method. Depending on your bank or card issuer, it can take several business days for the refund to appear on your statement.

Contact

Selah Place — reserve@selah.place. See also our Privacy Policy.